SnoMaster ZBC-14 12Kg/24Hr Counter-Top Bullet Ice Maker – White
Chill your beverages effortlessly with the SnoMaster ZBC-14 Counter-Top Ice Maker. This compact and stylish unit produces up to 12kg of bullet-shaped ice per day, making it perfect for home bars, kitchens, offices, caravans, or B&Bs
Check for loadshedding or a recent power cut – Temporary outages can reset or interrupt the unit.
Inspect the plug and socket – Ensure the plug is not damaged and the wall socket is working.
Confirm the voltage – This unit operates best between 220V–240V. Incorrect voltage may prevent it from starting.
Review the installation setup – Double-check that all setup requirements have been followed, especially water level and surface placement
First-time Use: It’s normal for the first few cycles to produce smaller ice cubes. Let the machine run through 2–3 full cycles as it stabilizes.
⏱️ Each cycle may take 13–16 minutes depending on room temperature.
High Ambient Temperature: Warm surroundings can affect ice formation. Move the unit to a cooler, shaded area, away from direct sunlight or heat sources.
Water Pump Issue: Inconsistent or reduced water flow may be caused by a faulty pump. If small ice continues after troubleshooting, the pump may need to be repaired or replaced.
💡 Tip: Always use clean, cold water and place the ice maker on a flat, ventilated surface to improve performance.
If you notice water droplets or moisture buildup on your ice maker’s surfaces, it’s usually due to environmental conditions and not a fault. Here’s why it happens:
High Humidity or Coastal Weather: In hot, humid climates—especially coastal regions—condensation forms more easily on cold surfaces. This is completely normal.
Seasonal Temperature Shifts: Moisture buildup may occur more frequently during certain seasons when humidity and ambient temperatures fluctuate.
Lid Usage: Opening the lid too often allows warm, moist air inside.
👉 To reduce internal condensation, keep the lid closed tightly and avoid unnecessary opening.
💡 Tip: Wipe away moisture with a dry cloth and store your unit in a well-ventilated, shaded area.
If you’re noticing moisture or a wet surface on the outside of your ice maker, it’s most likely condensation — a common occurrence, not a fault. Here’s what you need to know:
Humidity & Rainy Conditions: Operating your ice maker in humid environments or during the rainy season can cause condensation to form on the exterior panels.
Not a Leak: This is normal and expected in coastal or high-moisture areas. It does not indicate a fault or internal water leak.
Wipe Down Gently: Simply dry the surface with a soft, non-abrasive cloth to prevent water marks or damage to the finish.
💡 Tip: Place the unit in a well-ventilated space and avoid enclosing it in tight cabinets where heat and moisture can build up.
If your ice maker’s power indicator is on and the compressor is buzzing or not running properly, it may be caused by a low voltage issue. Here’s what to do:
Low Voltage Detected: If your mains voltage drops below the required level (below 220V), the compressor may struggle to start and make a buzzing sound.
👉 This is a protective response to prevent internal damage.
Wait Before Restarting: To protect the compressor, always wait at least 3 minutes before restarting the unit after power disruption.
