SUPPORT

Frequently Asked Questions

1How do I register the warranty for my SnoMaster product?
Registering your SnoMaster Warranty is quick and simple. Please fill in the online registration form here. You will need the till slip from the outlet where your SnoMaster was purchased, or in the case of an online purchase, please upload the order/invoice from the dealer.
2Can I buy an extended warranty for my SnoMaster product?
Yes you can. When purchasing a unit from our online store, you can select the extended warranty option when adding the product to cart. If you have purchased your SnoMaster unit from a dealer or retailer, you can email orders@snomaster.co.za to purchase an extended warranty on your unit.
3How do I make a claim against my warranty?
If your product is still under warranty (according to the warranty terms that came with your SnoMaster product) and has been registered with us, you can book your SnoMaster in by emailing service@snomaster.co.za or by calling our service department on 011 392 5315. Please remember to read our Warranty Policy here before submitting a warranty claim.
4My SnoMaster product is out of warranty. Where can I get my product serviced/repaired?
We have a list of reputable, trusted service and repair agents here.
5I have a service-related query. Where can I ask for help?
Please make an enquiry by sending an email to service@snomaster.co.za or by calling our service department on 011 392 5315.
6How long does will my order take to be delivered?
Our standard delivery times to major city centres around South Africa is 7 to 10 working days. If your order is taking longer than this, please email us at orders@snomaster.co.za or send us a message via our Facebook page.
7I have a sales-related query. Where can I get help?
We have a retail showroom (and coffee shop) situated at 49 Koornhof Road, Germiston in Johannesburg. You can get directions here. If you are not in the area, you can contact us via our Facebook page or email us at sales@snomaster.co.za or call our sales team on 011 392 5315.
8I want to see a product before I buy it. Where can I go?
You can buy SnoMaster products at our authorised retail agents listed here. We also have a retail showroom (and coffee shop) situated at 49 Koornhof Road, Germiston in Johannesburg. You can get directions here.